Archive for the ‘Social Networking’ Category

Google+ Rolls Out Pages for Businesses

November 11th, 2011

It seems like Google+ Pages for businesses have been a long-time coming, even though Google+ was released into “invite only” field testing on June 28th of this year and just officially rolled out to the general public on September 20th.. That’s not even five full months at this time. Weird, huh? But it really seems like businesses have been waiting forever.

The reason it feels so delayed is that the need for businesses to leverage social networking is so great. Additionally, many businesses feel the there is a significant benefit in being an early adapter to any fashionable technology. Google+ created an enormous amount of buzz in the social market and businesses have been clamoring for commercial access. And while the benefits of social media – as they relate to commercial endeavors – are generally quantifiable in many situations, there are those who claim that Google+, for all its initial fanfare and hype, is seriously lacking in the race behind Facebook and Twitter. Some say that Google+ is poised to fail (following a reported 60% drop-off in day-to-day traffic from early October) and that the addition of business pages has been in response to ailing dwell time and loyalty.

So, what does Google have to say for itself in this matter?

“So far Google+ has focused on connecting people with other people,” said Google Senior Vice President of Engineering Vic Gundotra in a recent blog post. “But we want to make sure you can build relationships with all the things you care about – from local businesses to global brands – so today we’re rolling out Google+ Pages worldwide.”

Based on his response, it’s a fair assumption that Mr. Gundotra knows something that he’s keeping to himself. It’s also a safe bet that he’s been pondering a little-known mathematical formulation known as Reed’s Law (and this is where it gets interesting). Developed by Dr. David Reed, an Adjunct Professor at the MIT Media Lab, Reed’s Law asserts that the validity of a social networking site ultimately depends on how well it promotes the formation of groups. In other words, it’s not all about making connections between individuals. Whether your interest is in the businesses you favor, brands, products, artists, causes, or entertainment, the groups and fan pages that support those interests will drive dwell time, growth and loyalty for a social networking site.

Need proof? Look how easily Facebook battered MySpace into near obscurity.

Google+ Pages for businesses is the first in what will no doubt be a number of additions to Google+ that should allow people to organize better. Those sticking to Google+ will begin to create and join fan pages (communities) based on their business and personal interests. When you look at the issue from a marketing perspective, it’s all a numbers game: the greater the community number, the tighter the hold. A good example at the moment is Eminem, a celebrity with huge drawing power, who has 7 million Twitter followers and 48 million Facebook fans – but cannot be found on Google+ whatsoever. What Eminem is doing for Facebook and Twitter is invaluable to the longevity of those social networks. And you can bet that Mark Zuckerberg and Jack Dorsey love every new follower and fan that Eminem draws.

So where does this leave Google+ in the business pages mix? Time will tell. One thing we know for certain is that Google has the funding and the talent to create and grow business interests overnight. They have already started, with this YouTube video:

To get started on a Google+ Page for your business, go to https://plus.google.com/pages/create and follow the directions.

The Future of Interactive Marketing: Mobile, Social and E-mail

October 10th, 2011

Imagine you’re a shopkeeper on Canal Street in Lower Manhattan in the 1850s tying to market your wares to passersby. In the old days, you marketed apples, newspapers and cudgels by shouting out your message to the masses. Some hear you. Some Don’t. Some hear you and ignore you. But for the ones that need something from your shop, you sell them there on the spot and never give a thought about whether you’ll ever see them pass by again. Up until the mid-90s, this was traditional marketing. Thankfully, those days are gone.

Interactive marketing is a relatively-new approach for reaching out to – and interacting with – your prospects and customers. Interactive, unlike traditional, is facilitated by internet technologies that allow the marketer to move away from a solely-transaction-based effort to a mutually-beneficial conversation.

But what is it really? What’s the future? Excellent questions!

John A. Deighton is a Professor of Business Administration at Harvard University and founding co-editor of the Journal of Interactive Marketing. Mr. Deighton is noteworthy in this topic because he’s the man that gave us the most faultless definition of “interactive marketing” to date.

Interactive Marketing: the ability to address the customer, remember what the customer says and address the customer again in a way that illustrates that we remember what the customer has told us.

What makes Mr. Deighton’s definition so appropriate is that he is describing a dominant trend where empowered buyers necessitate new and different marketing strategies that are low on shouting and high on personalization. This approach to communicating with your customers and reacting quickly to their needs is evidenced in the success that companies like Apple and Facebook have enjoyed by leveraging interactive marketing and expediting time-to-market for their products.

That’s enough exposition. Here’s where the rubber meets the road. At present, U.S. companies spend over $34 billion annually for interactive marketing (search, e-mail, social media and mobile marketing). That’s a big number to begin with. Going forward, the year-over-year growth rate for this spending trend projects a $76 billion spend in 2016 for the same.

This growth is significant in that it allows spending for interactive marketing to surpass television ad spending for the first time in history. TV advertising, much like with newspapers, magazines and radio, is seeing a drop in budget spending as interactive media spending is increased.

A survey of 108 marketers in the U.S. showed that 71% planned to increase their interactive marketing budgets by decreasing their traditional marketing budgets. At the front of the line for the budgetary chopping block were budgets for ads in magazines, newspapers, direct mail, and on television.

And the future? The greatest growth will come in the form of mobile marketing (marketing on or with a mobile device) which will pass e-mail and social media spending this year. The numbers quickly escalate from there, where mobile display and mobile search marketing account for an estimated $2.8 billion in 2012, $5.7 billion in 2014 and $8.2 billion in 2016.

Social media comes in 2nd place with an expected $4.9 billion by 2016.  E-mail marketing, currently considered one of the most reliable marketing means (and with low overhead), is expected to see only $2.4 billion in annual spending by the same year.

Here’s the takeaway: Hawking your wares in a traditional marketing approach is giving way to better methods of marketing.  Marketers everywhere are poised to embrace the growing role of mobile in their interactive marketing mix. It is expected that e-mail marketing will evolve and overthrow direct mail as the primary direct marketing vehicle. And social media will become real-time marketing, reaching customers and prospects in the ways that they want to be reached, using the networks that they prefer.

SMX East 2011 Recap Pt 1 – Google +1 and Schema.org

September 26th, 2011

The Search Marketing Expo in New York, also known as SMX East, wound up festivities on September 15th after three days of speakers and programs that bill themselves as the “World’s Leading Search Engine Marketing Conference.”

SMX, produced by the fine folks at Search Engine Land, did not disappoint. They delivered an incredibly-comprehensive educational and networking experience for hundreds of search marketers, techies and business professionals from all over the globe.

The programming was chock-full of essential tidbits – almost too much to mention, even in a series of blog articles – but there were some interesting takeaways that absolutely bear mentioning:

1. “Google +1s not influencing search rankings,” said Tiffany Oberoi, Software Engineer at Google. This was a hot item that surfaced in the Making Data From Google Webmaster Central & Bing Webmaster Tools Actionable panel.

Google steadfastly asserts that they do not currently use +1s for ranking purposes, despite what numerous others have said. Ms. Oberoi, who works in search quality, showed the attendees the +1 metrics in Google Webmaster Tools and reassured all that they are not a ranking factor at the moment. Could this change? Certainly. We shall wait and see.

2. “Microformats are the game changer in allowing your content to be found,” said Topher Kohan, SEO Coordinator at CNN. Mr. Kohan addressed the crowd at the Schema.org, Rel=Author & Meta Tagging For 2012 panel and gave listeners a highly-informed look at the history of microformats and a look at their expected future.

Microformats are a semantic markup that has been in XHTML for years. It allows site owners and content developers to utilize a library of mark-up elements that address site content and tell the engines and bots more about what the content is actually all about. The really great aspect of semantic mark-up is that it allows the site owners to make content available to as many possible sources – creating even more access to content than ever before.

The big player in microformats is, of course, Schema.org, an initiative launched on June 2nd of 2011 by Google, Bing, and Yahoo! to introduce the concept of the semantic web to websites and create a common vocabulary for structured data markup on our pages. The official Google blog post on the Schema.org initiative states that “Schema.org introduces schemas for more than a hundred new categories, including movies, music, organizations, TV shows, products, places and more. As webmasters add this markup to their sites, search engines can develop richer search experiences.”

In other words (and as an example direct from the Schema.org site), you may have an item on your site about the 2009 blockbuster film Avatar that was directed by James Cameron. By using the itemscope element, you can specify that the HTML contained in the <div>…</div> block is about Avatar the “Movie” and not about the avatar concept in Hinduism or Avatar the Swedish death metal band.

<div itemscope itemtype=”http://schema.org/Movie”>

  <h1>Avatar</h1>

  <span>Director: James Cameron (born August 16, 1954)</span>

  <span>Science fiction</span>

  <a href=”../movies/avatar-theatrical-trailer.html”>Trailer</a>

</div>

Once microformats are explained in a way that makes it easy to understand how these elements are further addressing content on sites, it becomes simple enough to understand.

Join us next week for pt. 2 of the Search Marketing Expo East wrap-up.