Posts Tagged ‘AdWords’

Google AdWords Gets Additional Tweaking, ZIP Code Targeting

April 17th, 2012

When it comes to targeting an audience for a message or advertisement, marketing campaign managers fantasize about laser precision – getting right down to the neighborhood, subdivision, address, individual consumer even. In the days before online advertising, AdWords and the like, when media mail (read: junk mail) advertising ruled the streets, so much paper and printing and postage was downright wasted on whole address regions that had little interest or need for whatever product or service the advertiser was hawking.

Example: In 1965, you could blanket every address in Schenectady, New York with coupons for your lawn-mowing service and lose up to 45% of that marketing effort to whole areas of the city where apartment dwellers were predominant. Back then, that meant wasted efforts and wasted money. But back in 1965, that was as good as marketing could get.

Fortunately, we’re much smarter and much more capable now. In recent years, certainly after the rapid proliferation of the home computer and the popularity of the Web, ad targeting has become much more data-driven and computer-assisted. This, in turn, has created a much higher potential for ad campaign success. Less waste, less cost = more success.

As competent as modern marketing and advertising may seem, there is, however, always room for improvement. Granular is never granular enough for some. But until the day marketers can broadcast messages that appear out of thin air right before our eyes (we’re hinting toward you, Google Glasses), we’ll have to stick with the levels of granularity that are accessible to us via our available systems. Fortunately, due to some additional tweaking to AdWords by Google, that level of granularity just got a bit more… well… granular.

Last week, Google announced that AdWords was given a new feature – the ability to target AdWords ads down to the ZIP Code level. This is a bonus feature that allows AdWords campaign managers to create more locally-relevant ads. In fact, AdWords campaign managers will be able to add up to 1,000 postal codes at a time – without having to create multiple ads for multiple locations.

The AdWords tweak is actually two-fold. In the first part, we’re now allowed to target areas by specific ZIP Codes. In the second part, the new Location Insertion feature allows us to write one single ad that can be instantly updated with granular-level location information. And when the ad is triggered in this location or that, Google automatically updates your title, ad text content, and URL with location-specific information. With Location Insertion, Google can do this for all of your locations – at scale!

According to Inside AdWords, the official Google AdWords blog, “If you customize your direct mail, outdoor ads, or newspaper ads at a postal code level, you now can easily do the same in AdWords in the US. We are introducing the ability to target more than 30,000 US ZIP Codes with your AdWords campaigns… and with location insertion, you’ll no longer need to create multiple ads for multiple locations.”

So, with the new ZIP Code database at your fingertips and the location insertion feature, you can write one ad that serves all of New York State and your Ad Impressions in Schenectady would be both targeted and personalized to the user.

Note: If 30,000 US ZIP Codes sounds like a lot – it is. There are only about 43,000 ZIP Codes in the USPS database.

The takeaway: Being able to craft highly-relevant ads that target specific postal codes means that your Certified Google AdWords marketing managers (like those here at Sweet Spot Marketing) are able to reach more of the right kinds of consumers and, hopefully, build more authentic relationships based on demographics and product or service qualities.

Postal code targeting for AdWords is warmly welcomed and highly beneficial. But there are those who believe it may be a bit overdue. As marketing professionals, we’ve been able to custom-tailor direct mail, outdoor ads, newspaper ads, and a number of other collateral marketing materials to the postal code level for quite some time. In this incredibly-wired, data-driven world we live in, it would seem reasonable to expect that online marketing would afford the marketing manager the same kind of granularity as something you could post in bulk to a neighborhood or paste-up alongside a specific stretch of roadway. Especially when it’s Google.

In the end, ZIP Code targeting means more geographic control over targeted ads. Additionally, it is also expected that an AdWords campaign with this type of granular-level targeting will help foster a stronger community around your brand, as well as grow your network through consumer referrals.

Leveraging Search Retargeting Data for Site Retargeting Campaigns

March 9th, 2012

If you’ve ever been to a site with ad placements that appear to be curiously tailored to your interests or recent search efforts, you are experiencing a form of behavioral targeting that is now commonly employed by online marketers known as search retargeting (note: this is something that up until 2010 didn’t exist in a widespread form).

We open this blog article with an explanation of search retargeting because there are still a good number of businesses (as well as individuals) who are unaware that search retargeting is a well-designed advertising practice that makes use of your search query results to trigger highly-targeted advertising on pages that you visit next. For example: if you Google “mortgage broker” and begin to see ads from mortgage firms showing up in ad placements on the sites you typically frequent, you’ve seen search retargeting in action. And, yes, you may occasionally feel that someone is looking over your shoulder and keeping notes on your search activity. It’s all true. As with all the best marketing practices since the dawn of marketing itself, search retargeting is planned, not at all a coincidence.

As an advertising and marketing tool, search retargeting is fairly brilliant. In this incredibly wired environment, where consumers are perched in front of their computers throughout the workday and glued to their mobile devices all during the rest of their waking hours, ad impressions are expected to be highly-relevant. When the 2011 global average time on site has dropped to about 64 seconds* (which is down by 0:26 from 2010), those old static web ads may be as irrelevant today as direct mail. As with everything on the web – as it appeals to searchers – relevancy is the key to successful content development and marketing.

But this blog isn’t necessarily about search retargeting by itself (although the media planners and search marketers here at Sweet Spot Marketing would approve). This article is about how to mine your search retargeting data and leverage that invaluable information in your site retargeting. Of course, site retargeting is a practice that targets browsers that have previously visited your website and places ads on third-party sites that invite that same user to re-visit your website. Much like search retargeting, site retargeting is also a clever marketing device but the key here is relevancy. The invitation for a consumer to re-visit your site – especially if you are a business that offers a number of different products and services – may not be strong enough to lure traffic in a typical site retargeting campaign. Imagine that you’re Microsoft – where searchers may visit the site for all manner of hardware and software products. A cleverly-designed site retargeting campaign will mine the search targeting data to see that Searcher-A came to the site through a Google search for “Kinect for Windows” and the subsequent site retargeting program will trigger Xbox product family creatives that utilize content and language tailored to both the Microsoft site and  Kinect for Windows (or gaming in general). As you can imagine, a site retargeting program that makes use of category-level information would be both highly relevant to the user as well as have a higher potential for superior click-through rates. On the flipside, an ad that merely suggested a visit to the Microsoft home page would be woefully insufficient and doomed to low click-through rates.

In the effort to leverage search retargeting data for site retargeting interests, a forward-thinking  web marketing planner should begin to approach your search retargeting data with an eye for category-level detail. Creative elements should be developed to make full use of this information. We’ve long-known that targeted advertising is successful advertising. Using search retargeting data for site retargeting interests is nothing more than a new way to leverage leading web technologies in that very same effort. The game is the same, but the landscape is evolving. In the coming months and years, anything else may be no more successful than direct mail or other spaghetti-at-the-wall marketing techniques.

If you’re interested in leveraging the power of search retargeting and site retargeting, the online marketing team at Sweet Spot Marketing is ready to help you make the most of your campaign.

 

* According to Google’s ongoing study of web browsing behavior, data published in 2011.

10 Reasons Why PPC Advertising Beats Yellow Pages Every Time

November 21st, 2011

For the purposes of this article, the term “yellow pages” is meant to refer to any non-specific telephone directory of businesses that was commonly printed on yellow paper (of which there were many) and their present online assets.

There was once a time when the yellow pages reigned supreme. This was probably 20 years ago (in 1992), right about the time that Delphi began offering the first full Internet service to its customers, before AOL, Prodigy, and CompuServe came online. Back then, if your business wasn’t listed in the in the yellow pages you were effectively undetectable to your potential customers. But that was before the advent of the internet and the web as we know it. Before 14.27 billion indexed web pages. Before affordable, high-speed internet access for all. Before pay-per-click (PPC) advertising brought Google billions and billions in annual advertising revenues.

Interesting notes: Some print directory industry insiders have publicly stated that use of the yellow pages has declined in exact correlation with the adoption of high-speed internet access across the nation. Additionally, trending for yellow pages online directories is worse today than it was in 2004 (according to Google Trends).

Perhaps it is too easy to say that the days of paging through the phone book and pouring over ads for a plumber that makes after-hours service calls during a holiday weekend are over. Then again, who among us would go to all that trouble if the plumber we needed was just a click away?

As more and more homes became wired for lightning-fast access to search results and information, it is easy to assume that very few people would choose to trudge to the hall closet and pull out that thick book of yellow pages and spend half an hour looking through a mess of tiny listings for a plumber that suited their specific needs – especially not when Google can give you about 2,000 results for a local plumber in 0.21 seconds, as well as location information, service rankings and search ads with money-saving coupons.

In 2008, there was an article written by a marketing manager for one of the largest phone directory publishers in the nation, in which he stated that the yellow pages was only relevant to two population groups: the lower social-economic segment of society and the over 50 years of age market. He went on to suggest that the yellow pages was probably a valuable place to advertise if either of those two groups was a primary demographic for a business owner. Ouch.

Given the significant decline in printed directory usage, the old yellow pages publishers have moved their operations online – getting onboard with ads that run in both the print directory and their new online directories. Problem is: It’s hard to compete with Google search. The barriers to entry are now too high for a simple search directory to have any significant draw or lasting effect. With mobile devices the default search settings are set to use Google or BING. Thus, we can only assume the separation between  online directories and rise of major search engines is a trend that will continue as mobile usage increases.

So let’s look at the comparison to PPC advertising. What makes PPC advertising such a valuable asset to a business owner (of any size) when the yellow pages are calling?

  1. Targeting – PPC advertising enables you to target hundreds or even thousands of people looking specifically for businesses just like yours. By targeting people as they search, you’re reaching prospects who are ready to make a buying decision. You’re not buried in a three-pound book at the top of a hall closet or in an specific online directory under your competitors listings.
  2. Cost – PPC advertising allows the business owner to set their own budget. Simple as that. No more escalating “rate card charges” for annual placement in a book or online directory that fewer people are turning to each and every day. No costly online ad contracts.
  3. Tracking – PPC campaigns, married with FREE website analytics, will tell you how many clicks you received from your ad and what those visitors viewed on your website. Unless a caller tells you that they found your ad through the yellow pages, how would you ever know?
  4. Controlled Exposure – Want PPC ads to show in one part of town but not another? You can control exactly where your ads show through geo-targeting.
  5. Content that Changes – PPC ads, much like web content, is something that is quick and easy to change. How many times have you seen business ads with the wrong phone number, address or hours of operation? That kind of incorrect information can cost a business dozens of potential customers over the course of a year.
  6. No Contracts – Sweet Spot’s PPC management is month to month. With a yellow pages directory, a 6 month contract is typcial.
  7. Share of Voice – With a print or online directory, you’re competing with every other plumber who has a listing. With PPC ads, you compete only against those who are on the first page at Google.
  8. Market Share – A simple numbers game: All yellow pages properties combined probably represent about 2% of the total search market share. Google, BING and Yahoo control ~95% of the search market. Where are you going to put your marketing budget dollars?search-market-share
  9. Impressions – Your yellow pages directory sales representative will tell you that they have an extraordinary amount of impressions for their pages. Count how many individual listings are on that page and divide. Are those impressions for your area of the city specifically? Divide again. Try to get out of the CPM buying model. Calculate your expected Cost-Per-Click (CPC) for Yellow Pages, and you might find it to be twice (perhaps more) as high as your PPC costs.
  10. Transparency – With a PPC campaign, the business owner has the ability to track everything through reporting. This is important when factoring in PPC offered by the yellow page directory sites. They may want to drive the clicks you paid for to your business listing on their URL and not your actual site.